Customer Satisfaction Manager / Customer Activation Specialist EN
Per un nostro stimato cliente del Sottoceneri, siamo alla ricerca di un Customer Satisfaction Manager / Customer Activation Specialist
Requisiti:
Client Feedback Collection: Designing and executing surveys to understand client needs, satisfaction levels, and reasons for disengagement.
Analyzing Client Drop-offs: Investigating why clients have stopped buying and proposing actionable solutions.
Quality Monitoring: Reviewing sales team emails and communication to ensure they meet high standards of professionalism, speed, and efficiency.
Reporting and Recommendations: Providing detailed reports to management with insights and strategies for improving client satisfaction and retention.
Collaboration and Training: Working closely with sales and customer service teams to address gaps and implement best practices.
Analyzing Client Behavior: Identifying patterns in client inactivity or hesitation and crafting strategies to address them.
Targeted Campaigns: Designing personalized outreach efforts, including emails, calls, or events, tailored to activate different client segments.
Data-Driven Insights: Leveraging analytics to understand which offers, products, or experiences resonate most with clients.
Collaboration with Sales and Marketing: Coordinating with teams to ensure consistent messaging and seamless client experiences.
Feedback Loops: Capturing reasons for inactivity or lack of purchase and using this to improve strategies.
Offriamo:
Contratto a tempo indeterminato, interessanti condizioni salariali, ambiente di lavoro serio e dinamico
Inviare Curriculm Vitae A.C.A Sig.ra Attanasio Cinzia: cinzia@syman.ch
